Frequently Asked Questions + Getting Started
Below review our frequently asked questions and resources for insurance, billing, and more information about LifePath Therapy.
Appointment Request
Please head to our contact page to schedule an appointment, ask your questions, or learn more about starting therapy with LifePath. We will be in touch as soon as possible and will do our best to accommodate your request.
Parking Guide
To quickly view parking information, click below to grab the PDF! We provide a few deck options.
General FAQs
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We offer flexible appointment times so that your sessions will work with your schedule. Typically, weekly sessions are most helpful to gain momentum, at least initially. Crisis appointments are also available on a limited basis.
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Yes—what you say in our office stays in our office, within the limits of the law. Clients are protected by privacy regulations set forth by HIPAA.
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Therapy sessions are about 53-55 minutes long. How long you stay in therapy, whether weeks, months, or years, is entirely your choice and varies based on your needs. Your therapist will work with you to determine the best course of treatment.
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A wide variety of concerns could lead someone to seek support from psychotherapy. The most common challenges are struggles with depression, anxiety, relationship issues, marital problems, job dissatisfaction, grief and loss, family problems, or difficulties with stress management.
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If you need to miss an appointment, we require at least 24 hours of notice of cancellation. If for any reason you do not provide 24 hours’ notice, you will be charged a $135 fee for your appointment. Payment is due at the time of your session.
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Our office is located at 25 East Washington Street, Suite 1835 in the downtown Chicago loop. The building, bathrooms and all offices in our suite are accessible for wheelchairs and strollers.
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Parking: To find the cheapest parking, we recommend using the spot hero app, there is valet parking at the Macy’s next door, parking under Millennium/Grant Park, and other garage options in the area.
Public Transportation: The office is located very close to several train stops right in the heart of the Chicago loop. The Brown, Green, Orange, Pink, and Purple Line is at the Washington/Wabash stop right outside the building. Additionally, the Washington Blue line and Lake Red line are just a few short blocks away.
Rates & Insurance
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LifePath Therapy Associates is an “in-network” insurance provider for Aetna, Blue Cross/Blue Shield PPO, BCBS Blue Choice plans, Blue Edge, BCBS Anthem, United Healthcare/Optum, Medicare, and Aetna Medicare Advantage.
We are also in network with two BCBS HMO groups: Northwestern Physician Partners (BCBS HMO Site Numbers 475 and 489) and Advocate (BCBS HMO Site Numbers 099, 124, 294, 302, 331, 357, 398, 464, 474, and 600). If you have a BCBS HMO insurance plan your HMO Site number is listed on the front of your insurance card. Please note that we are only in network for the site numbers listed above.
We are also an “out of network” provider for Cigna and confirm benefits and submit claims on your behalf directly to these insurance companies.
While our team accepts all of the insurances listed above, not every clinician is paneled with every insurance listed. Please see our clinicians’ profiles to see which insurances they each accept. You are responsible for any co-pays, co-insurance, or deductibles as outlined in your plan.
If you are utilizing insurance for therapy, please note that we are required to submit a diagnosis to your insurance company for services to be covered
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LifePath does not accept the following insurance plans:
Medicaid plans
BCBS Community
Meridian
Cigna
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No, we do not accept any forms of Medicaid or Meridian, which includes BCBS Community. We are also unable to accept self pay for individuals with any form of Medicaid.
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LifePath’s billing team is available to support you with understanding your insurance benefits. While LifePath will verify coverage at the beginning of services, we encourage you to call your insurance’s customer service line and ask for Outpatient Mental/Behavioral Health. Ask the following questions:
What is the benefit eligibility for in-network and out-of-network providers?
What is the co-payment or co-insurance amount?
Is there an annual deductible for my plan?
With a deductible, although your insurance may cover a percentage of the costs, you may have to pay a certain amount out-of-pocket until you meet your annual deductible so clarify the current balance.
What is the percentage paid after the deductible is met?
Is pre-certification or authorization required? If so, the LifePath Billing Department can discuss this with you more in detail.
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You can elect for a self-pay, out of pocket fee, if you choose not to use your insurance benefits or if LifePath Therapy Associates is not an in-network provider. Payment by the patient is expected at the time of service. Self pay clients have the right to a Good Faith Estimate.
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If LifePath is “out of network” with your insurance provider, we are still able to determine an estimate of your out of network costs prior to the first session. For Cigna, we are able to submit “out of network” claims on your behalf. For other insurance providers, we can provide superbills to facilitate partial reimbursement directly from your health insurance company back to you, in accordance with your policy.
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You can pay by cash, personal check, or credit card. All clients are required to have a credit card on file, but we do not bill for co-pays or deductibles until we submit and receive the claim back from your insurance. You are also able to utilize a Health Speaking Account or a Flexible Spending Account (FSA) debit card for payment.